FAQ
Why is everything sold out?
Please note that I am the sole artist behind lumitales, and I handle every aspect of the process myself. As a result, I can only create a limited number of pieces for each release. I’m always working on new items, so I appreciate your patience as I continue to create. ❤️
Do you take custom orders?
I’m sorry, I do not accept custom commissions. After each release, I post on my Instagram asking for your requests and try to include as many as possible in the next release.
Will you make these ears again? / Do you do re-releases?
Yes, I typically do re-releases on various themes, though there may be a few months between them. If there are specific designs you’d like to see in upcoming releases, feel free to let me know!
Where are you located? Do you ship to my country?
I am based in Germany, in a small city called “Radevormwald” - but don’t worry, I ship worldwide. 🌎 You can find all shipping details here.
Can you ship to PO boxes?
Unfortunately, I cannot ship to PO boxes, as my shipping provider doesn’t offer delivery to them. Please provide a physical address where your package can be safely and securely delivered. 📦
How much do your ears cost?
Prices typically range from 69 € to 199 €, depending on factors like size, detail, painting, and accessories. Special designs, such as double ears, may have a different price.
How much is that in my currency?
I don’t have all the currency conversions memorized, and rates can fluctuate frequently. To find the current exchange rate, simply search online — for example, “69 € in $” will give you an up-to-date conversion.
How often do you restock your store?
I typically have one release per month. As a one-woman business, each handmade item takes time and care to create. ⏳
When is the next release?
The date and time of the next release can be found on my website (in the header and slider), on my Instagram (Story highlight “Next Release” and current posts), and in my TikTok bio. Please note, I may not update the date immediately after the last release, but I’ll make sure to do so within a few days.
Can I reserve the items in my shopping cart?
Unfortunately, items in your shopping cart cannot be reserved. Due to high demand and limited availability, they’re available on a first-come, first-served basis. If someone else completes the checkout before you, the items may sell out or be removed from your cart. 🛍️
Do you have any tips for buying something?
To make your purchase easier, I recommend creating an account and saving your address ahead of time — this will speed up checkout. Please double-check your address, as an incorrect one could cause delivery issues. Also, use your real name (not nicknames or fantasy names), as the wrong name can prevent your package from being delivered.
I always announce the date and time of each release. To increase your chances, visit the shop page for the current release a few minutes before it goes live and refresh it until the products appear. 🛒
What time is this in my country?
I don’t have all time zones memorized, but you can easily convert the time by searching online — for example, "April 24th 8pm CET" will show you the corresponding time in your time zone. If you're unsure about the time difference, check the countdown in my Instagram Story highlight “Next Release.” ⏰
How can I support your work?
Thank you so much for your interest and support — it truly means the world to me! 💕
There are several ways you can help support my work:
- Buy my ears or other products from my shop.
- Share photos or videos of you wearing my ears and tag me on Instagram or TikTok. 📸
- Follow me on Instagram or TikTok and engage with my posts by liking, commenting, or sharing. 🙌
- Spread the word by telling your friends or family about my work. 🗣️
- Send me a message or leave a comment with your appreciation or suggestions. 💌
Can’t you make an exception and create a commission for me?
I’m really sorry, but I can’t make exceptions. It breaks my heart to say no, especially when you’re all so wonderful, but I want to keep things fair for everyone. If I make one exception, I’d have to do the same for others, and that wouldn’t be fair to those who are waiting for the regular releases. 💔
If you have any further questions, feel free to reach out!
If there's anything else you're curious about or if you need assistance, don’t hesitate to contact me! You can reach me here. I’m happy to help! 💌